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Mohamed Halawa, MBA, has a diverse work experience in customer service and operations. Mohamed has held roles at various companies including Mountain View, Homzmart, Vodafone, and Vodafone Egypt. Throughout their career, Mohamed has been responsible for managing customer care operations, developing customer service strategies, and improving customer satisfaction and loyalty. Mohamed has also overseen credit control, billing processes, and vendor management. Mohamed has a proven track record of implementing effective operational structures, hiring and developing talent, and delivering high-quality customer experiences. Mohamed holds an MBA degree and has demonstrated strong leadership skills in their roles.

Mohamed Halawa, MBA obtained a Master's in International Business Administration (MIBA) with a focus on Marketing from Eslsca between 2008-2010. Mohamed also holds additional certifications including "Behaviour| the personal profile analysis" from Thomas (obtained in 2023), Certified Assessor from The British Psychological Society (obtained in 2019), Vodafone Certified Assessor from Vodafone Egypt, SHL (obtained in 2013), and Vodafone Certified Trainer from Vodafone Egypt (obtained in 2012).