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Rebecca Jones is an accomplished professional with extensive experience in operations and customer experience management, currently serving as an Advisory Council Member at the Retail AI Council and a Global Ambassador for Savvitas. As President of Mosaicx, Rebecca oversees strategies and innovations in conversational AI technology, while previously leading operational teams at West Technology Group and Appriss, where significant revenue was generated. Rebecca's background includes a range of roles at Citigroup, addressing customer complaints and supporting executive management. Educational credentials include studies at the University of Louisville, Jefferson Community College, and Seneca High School.