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Shantel Routt is a highly experienced professional with a diverse background in leadership and customer service roles. Currently serving as a Member of the Board of Directors at MORTAR since February 2023, Routt is also the Manager of Participant Services and Team Leader of Client Services at Fidelity Investments, a position held since August 2021. As the Chief Executive Officer of Tailored Confetti LLC since March 2012, Routt has developed extensive entrepreneurial skills. Prior roles include significant contributions at Green Dot Corporation and Fifth Third Bank, where Routt held various management positions focused on customer service, treasury management, and sales. Experience at Macy's and Walt Disney World further highlights a strong foundation in retail and customer engagement. Routt holds a Bachelor of Business Administration in Business Management from Northern Kentucky University and an Associate of Arts in Communication from Cincinnati State Technical and Community College.