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Jacob Rizzo is a skilled IT professional with extensive experience in technical support and customer service. Currently serving as a Senior IT Support Specialist at Morse since August 2022, Jacob previously worked at SMPL Technologies as a Help Desk Technician from October 2019 to August 2022, where responsibilities included managing helpdesk environments, deploying Windows 10, and providing remote assistance to end-users. Jacob's background also includes positions in customer service and operations management at The Great Escape Room Providence and Black Horse Farm. With an educational foundation that includes a Master of Business Administration in IT, a Bachelor's in Equine Business Management, and an Associate's in Computer Programming from Johnson & Wales University, Jacob combines technical expertise with a strong focus on customer satisfaction.