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Melissa Davidson is an accomplished Project Manager and Customer Service Manager at Morin, A Kingspan Group Company, with a tenure beginning in April 2016. Davidson leads a team of five project coordinators and effectively manages approximately 190 active projects, generating monthly revenues of $2.5-3 million. Successful oversight of projects exceeding $24 million includes contract negotiations and the development of production schedules. Davidson presents key performance indicators to senior management, enhances customer service through strategic training of the sales team, and addresses escalated customer concerns with empathy. Previous roles include a Project Coordinator at Morin, an Administrative Assistant and Customer Service Representative at Contractors Home Appliances, and an Office Manager at Christopher Bryant Company & David Litchfield Building & Remodeling, where financial management and cost reduction were prioritized.