ÂÜÀòÂÒÂ×

Rob Choudhary has a diverse and extensive work experience spanning several industries. Rob currently serves as the Head of Service Delivery at Morgan Sindall Property Services, where they oversee the setup and operation of the Out Of Hours contact center and ensures excellent service delivery for emergency repairs. Rob also designs and delivers training courses for internal colleagues involved in the customer experience cycle.

Prior to their current role, Choudhary worked as a Contact Centre Consultant at Premier Business Consultants UK Ireland. Here, they provided expertise in contact center development, recruitment, IT, telephony technologies, and operational base from inception to operation. Rob worked with businesses of all sizes to align strategic goals with key performance drivers and optimize their marketing and customer experience functions.

Before that, Choudhary held the position of Director of Business Operations at Gateway Group of Companies. Rob focused on consistently achieving GOS metrics, conducting performance reviews and meetings with direct reports, and managing absenteeism and attrition across all teams.

Choudhary also served as the Director of Service Delivery at Gateway Telecommunications Inc., where they provided overall management and direction for strategic and operational activities. Rob developed sales and marketing plans to support business strategy goals, delivered revenue and profit targets, and built brand equity.

Earlier in their career, Choudhary worked as a Management Trainer at Alliance & Leicester, where they contributed to the training and development of employees. Rob also held the role of Business Development Manager at RANK XEROX LTD, where they successfully sold high-end industrial photocopier machines to blue-chip organizations and achieved impressive sales turnover.

Overall, Choudhary's work experience demonstrates their skills and expertise in service delivery, contact center management, strategic planning, sales and marketing, and training and development.

Rob Choudhary has a Master of Business Administration (M.B.A.) degree with a specialization in Business/Managerial Economics from Aston University, which they earned from 2009 to 2011. Prior to that, they completed their Bachelor of Arts in Business Studies (Hons) with a focus on Marketing at the University of Wolverhampton, from 1987 to 1991.