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Edgardo R. is a seasoned professional with extensive experience in customer service, sales, and quality assurance. Currently serving as a Sales Specialist at Elegant Themes since April 2019, Edgardo R. educates potential customers about product functionalities. In a parallel role as Quality Assurance Lead at MOONTON GAMES since October 2017, Edgardo R. manages moderators and quality analysts to ensure timely responses to Mobile Legends players. Previous positions include Client Relationship Manager at CarPortal, Associate Manager at Sutherland overseeing Spotify support teams, and roles at HGS and Citi managing customer interactions and team performance metrics. Edgardo R. holds a Bachelor of Science degree in Software Development from AMA University, with a track record of consistent sales performance and additional training in credit services.