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Jennifer Mitchell is Chief Operating Officer (COO) at Mood Media, responsible for leading Mood’s global operations teams including service delivery, customer service, business systems, fulfillment/procurement and sales support. Her focus centers on improving Mood’s customer experience while optimizing operational efficiencies.

Jennifer joined Mood in early 2021, bringing with her 30 years of seasoned experience supporting multi-channel Fortune 100 and Fortune 500 global sales and service organizations, primarily at Deluxe Corporation and NCR Corporation.

Prior to joining Mood, she served as a Partner at Paradise Capital, leveraging her analytical skills and broad experience in operations and finance to help businesses set strategy, drive execution, and optimize processes to deliver profitable growth. In addition, she spent 10 years at Deluxe as the Vice President of Operations for the Small Business Services division, tasked with optimizing business processes, rolling out enterprise systems and delivering operational efficiencies. She also led a $100 million sales channel, driving both acquisitive and organic growth. She has experience improving customer service practices from small business to enterprise-level corporations with a focus on overall client and customer experience.

Jennifer graduated with honors, receiving her BS in Finance and Accounting from the Kelley School of Business at Indiana University. She also holds an active CPA license.