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Carlos Betancourt is an accomplished Training & Development Manager at Mood Media, where responsibility includes leading a five-person team that trains new hires and develops ongoing curriculum for professional growth since February 2013. A key contributor to creating a world-class training strategy, Carlos has aligned training efforts across international business units. Previous roles at Mood Media include Senior Client Satisfaction Supervisor, where oversight of Tier 2 Client Satisfaction Professionals involved technical troubleshooting and global training initiatives, and Client Satisfaction Supervisor, providing support for a large team. Carlos's career began with positions at GameStop as a Lead Game Advisor and at Game Crazy/Hollywood Video as a Shift Leader. Educational credentials include studies at Full Sail University and Austin Community College.