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Crystal Smith has a diverse work experience in the healthcare industry. Crystal started their career as a Senior Admissions Director at Genesis HealthCare in 2006 and stayed in that role until 2009. Crystal then joined Ellicott City Health and Rehab as a Director of Admissions in 2009 and transitioned to Trinity Senior Living Communities as a Director of Hospitality in 2010. Crystal later moved to Holy Cross Home Care and Hospice, where they worked as a Community Liaison from 2015 to 2018 and then as a Strategic Account Manager from 2018 to 2019. Their most recent role was at Montgomery Hospice, where they served as a Patient Experience Manager from 2019 to 2022 before becoming the Director of Client Relations.

Crystal Smith has a Bachelor's degree in Social Psychology from Towson University. The timeframe of their education is not provided.