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Susan Carpet is an experienced travel agent at Montecito Village Travel since July 2022, affiliated with Virtuoso Travel and part of a team with over 30 years of industry experience. Prior to this role, Susan served as the Director of End User Software Lifecycle at Kaiser Permanente from 1999 to January 2021, focusing on software lifecycle for end-user devices within IT operations. Earlier career highlights include office management at CCS Presentation Systems for a year and graphic design at Insty Prints from 1994 to 1999. Additionally, Susan held multiple positions at California Federal from 1982 to 1991, notably creating and managing the Automated Teller Department, which included training personnel on new ATMs. Educational background includes studies at Glendale Community College and Crescenta Valley High School.