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Carl Crossley is a seasoned customer service professional with extensive experience in various roles across multiple companies. Currently serving as a Customer Service Representative III at Montana-Dakota Utilities Co. since March 2015, Carl prioritizes safety and delivers exceptional customer service while managing cases efficiently. Previous roles include Supervisor at MAXIMUS, where supervision of customer service staff ensured compliance with quality standards, and Technical Support Agent at Xerox, providing assistance with technical and billing inquiries. Carl also has management experience as a Department Head and Store Manager at Fred Meyer and Jacksons Food Stores, respectively, focusing on operational efficiency and employee development. Carl's professional journey began with a solid educational foundation at Middleton High from 1996 to 1999.