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Erica Bertolone has a diverse professional background in healthcare and customer service, currently serving in Patient Relations at Dermatology Associates of Rochester since April 2023. Prior experience includes roles as a Server Assistant at REDD Rochester, Dining Room Assistant at Monroe Golf Club, and Physician Support Specialist at the University of Rochester, where Erica worked from January 2022 to August 2023. Additional experience encompasses positions such as Outpatient Access Specialist at the University of Rochester's Allergy, Immunology, & Rheumatology department and Supervisor at Abbott's Frozen Custard. Earlier work includes a cashier role at Wegmans Food Markets. Erica holds a Bachelor's degree in Healthcare Management from SUNY Canton, completed in 2021.