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Deepak Gupta is a seasoned professional in customer success and support, currently serving as Senior Manager at Monotype since October 2017. With a focus on optimizing the customer journey, Deepak defines program scope and drives strategic initiatives aimed at enhancing product adoption and customer experience. Prior roles include Customer Support/Success Manager and Quality Assurance Manager, demonstrating progressive management experience in SaaS environments. Deepak's educational background includes advanced certifications in customer success, agile methodologies, and a PGDBA in Accounting and Finance, along with a Bachelor of Engineering in Computer Engineering.