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Judith A. is a Quality Assurance Consultant at Monmouthshire Building Society since July 2022, bringing extensive experience from RBS where roles included Resolution Manager for Specialist Banking focusing on Customer Concerns and Team Manager for Quality Assurance. In these positions, Judith A. led a team responsible for risk-based compliance monitoring of adviser sales records and ensured full compliance with regulatory standards. Prior experience includes serving as a Case Technician at Hazell Carr Plc, where Judith A. supervised a pension administration team and managed workflow to meet service standards. Judith A. holds a BSc (Hons) in Geography from the University of Derby and additional qualifications from CII.