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Kelsey Walbesser is an experienced professional in client success and customer experience management, currently serving as a Strategic Client Success Manager at Mongoose since August 2020. Previously, Kelsey held various roles at Alleyoop, contributing to demand generation campaigns and enhancing content engagement by 30%. Kelsey also managed significant client relationships and implemented training programs focused on lead generation. Prior experience includes roles at Bak USA, where Kelsey managed over 300 customer accounts and improved response times, and at Rich Entertainment Group, overseeing large events and community engagement. Kelsey began a career in marketing at Hodgson Russ LLP, focusing on content management and community outreach. Kelsey earned a Bachelor's degree in Communications with a minor in Visual Arts and New Media from the State University of New York at Fredonia.