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Thibault B. has a diverse work experience, starting with their current role as a Senior Customer Success Manager at MongoDB, which they have held since 2022. Prior to this, they worked as a Customer Success Manager at MongoDB from 2021 to 2022.

Before joining MongoDB, Thibault worked at Adobe, where they held the position of Senior Customer Success Manager from 2021 to 2021, and Customer Success Manager from 2016 to 2021. In this role, they were responsible for driving business value and acting as a trusted advisor to customers in the EMEA region. Thibault collaborated with various teams to ensure the successful implementation of Adobe solutions.

Thibault also has experience working as a Google Adwords Customer Representative at arvato Financial Solutions, Global F&A, where they assisted marketing agencies with optimizing their campaigns and resolving technical issues. Thibault received recognition for their high customer satisfaction scores and achieved top performance in revenue and sales targets.

Prior to that, Thibault worked as a Credit and Collections Coordinator at Ingersoll Rand, where they managed a portfolio of client accounts and focused on improving cash flow and reducing DSO. Thibault also worked as a Legal Removal Specialist at Google and as a Technical Support Analyst at Hewlett-Packard.

Overall, Thibault has demonstrated expertise in customer success management, driving business value, and managing client accounts across various industries.

Thibault B. obtained a Certified Project Management Diploma from the Institute of Project Management in 2019-2020. Prior to that, from 2012-2013, Thibault pursued a degree in Management of International Logistic Activities at UPVD Alumni. Thibault also holds a Technical University degree in Quality, Logistic, and Organization from IUT Angoulême, which was obtained from 2009-2012. In addition to these educational achievements, Thibault has obtained certifications such as Certified Agile Associate IPMA Level D® and Certified Project Management Associate IPMA Level D® from the Institute of Project Management Ireland in 2020.