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Taylor Francis has a diverse work experience in various roles and industries. They began their career in 2010 as a Research Assistant at The University of Texas at Austin, where they worked in both the Clinical Neuroscience Lab and the Sexual Psychophysiology Laboratory. In 2012, they transitioned to a Media Coordinator role at The College of Education at The University of Texas at Austin, where they assisted professors and graduate students in utilizing media equipment.

In 2015, Taylor moved on to work at Impossible Ventures as an Operations Contractor, specializing in data annotation and front-end operations management. Later that year, they joined TrendKite as an Account Architect, contributing to PR analytics and assisting PR professionals in quantifying their business impact. They subsequently held roles as a Sr. Customer Success Manager, Manager of Customer Success, and Senior Account Manager at TrendKite.

Most recently, Taylor worked at MongoDB as a Senior Manager of Customer Success, leading a team in ensuring customer satisfaction and success. Overall, Taylor has developed a strong background in customer success management, operations, and research within academia.

Taylor Francis attended The University of Texas at Austin from 2010 to 2013, where they obtained a Bachelor of Science (BS) degree. The field of study for their undergraduate degree was a combination of Psychology and Chemistry. In addition to their degree, Taylor Francis also obtained certifications in Kronologic Administration Essentials from Kronologic in July 2020 and CogMed Coach from Cogmed Working Memory Training in June 2014.