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Ricardo H. has a diverse work experience in the field of technology infrastructure. Starting in 2010, they worked as a Support Analyst and Technology Deployment Infrastructure Analyst at Smartmatic, where they were responsible for deploying large-scale projects and automating deployment processes for various Linux operating systems. Ricardo also served as an Infrastructure Specialist, managing servers, storage, firewall, and services for a Windows-based project.

From 2014 to 2015, Ricardo served as the Chief of Technology Infrastructure at Zoom International Services C.A. in Venezuela, Panama, and Miami. In this role, they managed and maintained the technology infrastructure of the company, including administration of HTTP services, mail servers, file sharing services, databases, and virtualization clusters.

In 2015, Ricardo worked as an Infrastructure Engineer at Platcomm (Cibersys). Ricardo played a key role in defining, planning, implementing, and maintaining a cloud platform with voice and streaming services. Ricardo'sresponsibilities included custom installation and configuration of FreeSWITCH, IVR, call center configuration automation, and high availability and scalable VoIP solutions.

From 2016 to 2017, Ricardo worked as an Operations Engineer at HeyStaks, where they managed the company's internal and external technology infrastructure. Ricardo'srole involved network management, security, system administration, DevOps, metrics and monitoring, backups, VPN, automation, CI/CD, and big data. Ricardo also handled cloud environment setup and maintenance using AWS.

In 2017, Ricardo joined MongoDB as a DevOps Engineer and gradually progressed to Senior Infrastructure Engineer and Lead Infrastructure Engineer. Ricardo focused on the operation and automation of the internal technology infrastructure of MongoDB. Ricardo'sresponsibilities included automation using tools like Chef and Terraform for AWS instance configuration, application deployments, custom resource management, and provisioning and configuration of cloud resources.

Throughout their career, Ricardo has developed expertise in a wide range of technologies, including GNU/Linux administration, security, networking, and open-source software. Ricardo has also gained experience in configuration management, provisioning, and maintenance of cloud environments.

Ricardo H. pursued their education in a chronological manner, starting with their Bachelor of Science (BSc) degree in Computer Science at Universidad Sim¨®n Bol¨ªvar, from 2003 to 2006. Ricardo then went on to earn a Bachelor of Technology (B.Tech.) degree in Computer and Information Sciences and Support Services from Instituto Universitario de Nuevas Profesiones, where they studied from 2007 to 2012.

In addition to their formal education, Ricardo H. obtained several certifications. In 2011, they received the LPIC-1 certification from the Linux Professional Institute. Ricardo also completed various online courses and obtained certifications from Code School, including "Front-end Formations," "Front-end Foundations," "Git Real," "JavaScript Road Trip Part 1," "JavaScript Road Trip Part 2," "JavaScript Road Trip Part 3," and "Try Ruby." Furthermore, they achieved the ITILv3 Foundations certification from Pink Elephant, although the specific month and year of certification completion are not provided.