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Rashid H. has a diverse work experience spanning over two decades. Currently, they hold the position of Manager, Technical Services at MongoDB since September 2022. Prior to this, they served as Team Lead, Cloud Technical Services at the same company from September 2021 to August 2022.

Before joining MongoDB, Rashid worked at Ingram Micro Cloud, where they held multiple roles. From October 2018 to September 2021, they were the Manager of Cloud Support Engineering and Training. Earlier, from February 2015 to September 2018, they served as the Global Manager of Customer Service Training and Development.

Rashid's previous experience includes working as a Training Administrator at Softcom Inc. from May 2010 to January 2015. Rashid also served as the Website Administrator at CNC House Of Design from 2008 to 2010.

In the early stages of their career, Rashid gained valuable experience at Sitel as a Tier II Technical Support Supervisor from 2005 to 2008. Prior to that, they worked as a Helpdesk Technician at Texas Christian University from 2002 to 2005.

Throughout their career, Rashid has held various positions in technical services, support engineering, training, and administration.

Rashid H. attended Texas Christian University from 2001 to 2005, where they studied Digital Media and Fine Arts. Rashid did not graduate with a specific degree. Furthermore, Rashid H. obtained a Microsoft Certified Professional certification in January 2018. Additionally, they have an ITIL 2011 Foundation certification, but the institution and the exact year of obtaining it are not specified.