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Ivan O'Sullivan is a seasoned IT support professional with extensive experience in managing end-user services across various multinational organizations. Currently serving as the Global IT Support Manager at MongoDB since November 2022, Ivan previously held the position of Global End User Services Delivery Manager at Fujitsu Global, overseeing desktop support operations for Primark across multiple European countries. Ivan's career includes significant roles such as European End User Services Desktop Support Manager at DST Systems, and Lead IT Support Associate at Citrix Systems International GmbH, where responsibilities encompassed incident management and team leadership. Ivan has a solid foundation in technical support, having worked at companies like HP CDS, Dell Computers Inc., and Merrill Lynch, focusing on desktop support, server diagnostics, and security administration.