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Emma Mailey began their work experience in 2005 at Wood Mackenzie, where they held various roles such as Account Manager and Client Services. Emma managed relationships with clients in the energy and metals and mining sectors, ensuring effective communication and coordination internally. In 2014, they joined Box as a Senior Customer Success Manager, working with strategic customers to drive adoption and provide feedback. Emma later became a Manager of Customer Success, leading a high-performing team in the EMEA region. In 2018, they joined Showpad as a Manager of Customer Success, leading the CSM team for the UK and DACH regions. Emma then took a sabbatical before joining MongoDB in 2020 as a Manager of Customer Success. Emma relocated to the EMEA HQ and led dispersed teams, including the High Touch CSM team and the tech-led team, and co-led the development of MongoDB's onboarding-focused CSM team. In 2022, they transitioned to the role of Senior Manager of Customer Success at MongoDB.

Emma Mailey's education history includes a course in Enterprise Content Management at AIIM from 2015 to 2016. Emma holds a degree in Consumer Studies with a focus on Business and Economics from Ulster University. Apart from these formal education experiences, their educational background includes attending The British School of Brussels and Methodist College Belfast, although no specific degrees or fields of study are mentioned. In addition to their educational qualifications, Emma has obtained certifications in Crucial Conversations from Crucial Learning in October 2020 and Communicating Change in an Enterprise-Wide Transformation from LinkedIn in February 2020.