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Doug Klees has over 20 years of work experience in customer service and operations management. Doug most recently worked at MoneyGram International as the Head of Global Customer Care since 2016. Prior to that, they held various leadership roles at AOL, including Vice President Call Center Operations from 2009 to 2016 and Director Global Outsourcing & Partner Operations from 2003 to 2009. Before AOL, Doug worked at TeleCorp PCS (Suncom), Verizon Wireless, and PrimeCo Telecommunications in director-level positions.

Doug Klees holds a Bachelor of Science (BS) degree in Operations Management and Supervision from Penn State University. The specific start and end dates for their education are not provided.