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Natalie Ball is an experienced operations manager with a strong background in customer service and business operations. Currently serving as a Senior Customer Operations Manager for Vanquis Banking Group since October 2022, Natalie previously held various senior roles at Moneybarn, including Head of New Business and Complaints, and has consistently focused on improving customer satisfaction and operational efficiency. With extensive experience at Serco, including managing large teams and client relationships, Natalie has a proven track record of enhancing performance metrics and implementing strategic process improvements. Additionally, experience at SSE plc involved coordinating large-scale training and system implementations across multiple sites, contributing to improved service delivery and productivity.