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Izabela Mizgajska has extensive experience in customer service and operations, currently serving as the Contact Center Manager at Monese since February 2018. In this role, Izabela establishes and implements customer service processes, monitors performance, and continually improves procedures. Prior positions at Monese include Customer Operations Team Lead, where leadership and recruitment skills were utilized, and Customer Operations Specialist, providing guidance to junior agents. Experience also includes customer support roles at Kapsch Group, where Izabela resolved customer complaints in multiple languages. Izabela holds a Bachelor's degree in Applied Linguistics from Uniwersytet im. Adama Mickiewicza w Poznaniu.