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Rui Franco is an experienced professional specializing in technical support and analysis, currently serving as a POS Platform Support Analyst at Moneris Solutions since June 2016. Rui's role involves performing preliminary analysis on escalated issues and gathering information to address problems efficiently. Previously, Rui held various positions including Field Testing Specialist at Rogers Communications, where data on call quality and internet speed was collected and network monitoring conducted, and Token Relationship Manager at Scotiabank, responsible for security enhancements for corporate clients. Additional experience includes working as a Digital Television Tester at Rogers Communications and providing customer service and technical support for Logitech. Rui Franco holds a diploma in Computer Network Administration from the Canadian Institute of Management & Technology, completed in 2016.