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Jason C. is an experienced operations and IT manager with a strong background in the gaming industry and enterprise IT service delivery. Currently serving as Operations Manager at Mondo since October 2022, Jason specializes in release and operations management for AAA console and mobile titles. Concurrently, Jason manages vendor relationships and enhances SEO and customer engagement at Twin Star Enterprises LLC. Previous roles include Information Technology Service Delivery Manager at Epic Games, where Jason developed incident management tools and led blameless post-incident analyses, and Network Operations Center Team Lead, optimizing team onboarding processes. Jason's extensive experience also includes positions at Bank of America, Capital One, and various technical roles focused on system administration and support, achieving significant improvements in operational efficiencies and service delivery. Jason's educational background includes studies at Richard Bland College of William & Mary and Thomas Nelson Community College.