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Mazal Lev is an experienced professional specializing in customer success and self-service product education. At monday.com, Mazal serves as the Self-Service Product Education Lead, overseeing the self-service strategy and managing the development of self-service channels, including the Help Center and Knowledge Base. Previous roles at Micro Focus and Hewlett Packard Enterprise included leadership positions such as Head of Digital Customer Success and Customer Success Business Strategy and Planning Lead. Mazal has extensive expertise in project management, customer relationships, and technical solutions, with a focus on delivering business value and enhancing customer satisfaction. A graduate of Bar-Ilan University with a BSc in Computer Science and Mathematics, Mazal's career reflects a strong commitment to driving innovation and continuous improvement in customer success initiatives.