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Jess Ciufia is a seasoned professional in customer success, currently serving as a Senior Enterprise Customer Success Manager at monday.com since November 2021. Previously, Jess held the position of Enterprise Customer Success Manager at CircleCI and served as SMB Customer Success Manager during a tenure at Gusto, which also included roles as Amplifier Team Lead, Benefits Advisor, and Benefits Operations. Earlier experiences encompass positions as Field Operations Manager and Community Manager at Postmates, along with social media management roles at the Wisconsin School of Business and the Wisconsin Sustainable Business Council. Jess began early career development as a Brand Ambassador Coordinator Lead and was a SOCS Graduate at UW-Madison. Educational credentials include a Plant-Based Nutrition Certificate from the T. Colin Campbell Center for Nutrition Studies and eCornell, as well as Bachelor of Arts degrees in Communication Arts and Sociology from the University of Wisconsin-Madison, complemented by studies in Mass Communication/Media Studies at John Cabot University.