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Lora Umberger serves as Monarch’s Vice President of Operations, Outpatient Administrative Services and administrative operations for Monarch’s 16 outpatient clinics and the Wake Behavioral Health Urgent Care (BHUC). Drawing on her wealth of knowledge of outpatient services at Monarch, Lora is responsible for setting up standardized systems and monitoring those systems to ensure administrative duties for the outpatient offices are completed effectively and accurately.

Lora has served Monarch in a variety of positions since 2006. Most recently, she was the Special Projects Manager for Behavioral Health and prior to that she served as the Practice Administrator for Monarch’s Behavioral Health – Guilford outpatient office for seven years.

Lora received a bachelor’s degree in social work from Appalachian State University. In addition to her experience working with directly with the people we support with mental illness and substance use disorders and in operations, Lora has also served as a facilitator for Monarch for various trainings including Getting it Right and System of Care Provider Partner.