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Marcela Navarro has extensive experience in customer success, communications, and production roles. In 2019, they began their role as Director of Customer Success at Momus Analytics. Prior to that, they were Team Lead, Success Management at Percolate Inc. from 2015-2019, where they provided clients strategic guidance on how to optimize existing marketing workflows. Marcela also worked as a Brand Executive at Alma in 2014, Social Account Manager at Cheil Worldwide Inc. in 2013, Founder at Modern Mona LLC in 2014, Communications & Production Associate at EDP Renováveis in 2012, Communications Consultant at vente-privee.com in 2012, Compliance Officer at Ficohsa Express in 2009, and Communications and Production Intern at Univision Network in 2008.

Marcela Navarro obtained their M.A. in Corporate Communications from IE Business School in 2012, after earning their BS in International Affairs from Florida State University in 2009, with a Communications Minor.