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Nonhlanhla Davina Sibiya, MBA, possesses extensive experience in business process optimisation, currently serving as a Senior Manager at Momentum since June 2014. Prior roles include Business Process Manager and Senior BPO Specialist, with a notable tenure as a Business Process Engineer at African Bank, where implementation of a Process Centre of Excellence was achieved. Nonhlanhla has also contributed to process optimisation initiatives at Absa and Nedbank, focusing on efficiency and cost-saving solutions. Educational qualifications include a Master of Business Administration from Tshwane University of Technology, along with multiple certificates in project management, business analysis, and related fields. Currently pursuing a Doctor's Degree in Business Administration, Nonhlanhla's comprehensive background showcases a strong commitment to enhancing business processes and systems.