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Sam Mackay has a diverse background in customer engagement and research, currently serving as a Telephone Business Development Manager and Customer Engagement Analyst at Molo since September 2019. Prior experience includes a role as a Freelance Research Consultant at Freshminds Talent and as a Customer Engagement and Operations Analyst at SafeToNet, where emphasis was placed on empathetic communication and improving customer retention. Sam Mackay holds a Bachelor of Science degree in Psychology from Durham University, attended from September 2014 to August 2017.