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Shannon Y. has a diverse work experience. In 2021, they worked at MoLo Solutions as a Customer Operations Specialist, where they built strong customer relationships, accurately entered shipment details, and resolved issues to maintain excellent service. Prior to that, they held a role as a Customer Operations Representative at the same company. From 2016 to 2021, Shannon worked at Natalie Luce, DDS - Luce Orthodontics as a Clinical and Office Assistant, where they assisted with insurance claims, created a social media account for business growth, and performed x-rays and impressions. In 2020, they had a Marketing Communications Internship at Bowe Digital, focusing on graphic design, email marketing, and data collection. They also completed a Business Externship at AT&T, gaining experience and skills in various areas such as human resources, finance, advertising, and leadership.

Shannon Y. has a Bachelor of Business Administration (BBA) degree with a focus on Health/Health Care Administration/Management from Illinois Wesleyan University. Shannon also pursued further education in Health Services Administration at Xavier University. Shannon Y. has obtained several certifications, including "Leading and Working in Teams," "Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)," "Working on a Cross-Functional Team," "Speaking Confidently and Effectively," "The Six Morning Habits of High Performers," and "AT&T Summer Learning Academy Extern" from LinkedIn and AT&T. No specific start or end years are provided for their education.