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Zachary S. has extensive experience in customer service and data management, currently serving at MOHELA since May 2018 in various roles, including Complaint Analyst and Servicemember and Veteran Liaison. Responsibilities involve handling inquiries, payment processing, and providing repayment options for student loan borrowers. Prior experience includes positions at Serco as a General Clerk III Lead, where documentation review and data entry were key duties, as well as Consumer Relations at Ameriwood Home, managing replacement parts orders and processing claims. Zachary's career began as an Eligibility Support Worker at Ikun, LLC, focusing on documentation and data entry. Zachary holds a Bachelor of Business Administration from Lindenwood University, earned between 2019 and 2021.