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Eppie (Beth) Francis is an experienced professional in the collections and client services sectors, currently serving as a Complaint Analyst at MOHELA since March 2023. Previously, Eppie held the position of Manager, Payment Success at Vemo Education from October 2017 to July 2022, where responsibilities included developing processing procedures for collections, negotiating overdue accounts, and tracking service level statistics. Eppie's earlier experience includes roles as a Remittance Processing Specialist at FIS, focusing on client service and project management, and as Operations Manager at Financial Credit Services, where strategic decisions and regulatory compliance in debt collections were paramount.