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Desirae A. is an experienced professional currently serving as a Federal Reporting and Reconciliation Analyst, PSLF Analyst, Processor, and Customer Advocacy representative at MOHELA since March 2022. In this role, Desirae A. efficiently manages incoming requests from customers and agents, anticipating needs and providing tailored solutions. Previous experience includes working as a Call Center Representative at Central Research, Inc. and as an Opening Manager at Natural Root Wellness. Notably, Desirae A. also achieved significant success as a Delivery Manager at Fiddler’s Green, where a team generated over $700,000 in revenue within a year, maintaining a 40% profit margin. Desirae A. holds a Master of Business Administration in Human Resources Management from the University of Phoenix and a Bachelor of Arts in Psychology, alongside an Associate of Science in Criminal Justice, both from Arkansas Tech University.