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Antoine Laval is a skilled customer support specialist with experience in various roles within the customer service field. Currently employed at Mohawk since September 2021, Antoine excels in understanding customer issues and strategizing case management. Previously, Antoine worked as a customer service representative at Subaru of America from November 2018 to June 2021, where responsibilities included case analysis and setting proper expectations for customers. Prior experience includes an outbound sales representative position at Comcast Business, where Antoine successfully converted leads and developed business plans to enhance client productivity. Antoine's career also features a market research analyst internship at Rittenhouse Realty Advisors and tutoring roles at Fulton-Montgomery Community College. Antoine holds a Bachelor's degree in Marketing from La Salle University and an Associate's Degree in Business Administration and Management.