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Hunain A. is an experienced professional with a diverse background in customer support, quality assurance, and team management. Currently serving as a Team Lead Associate at Mogo since November 2021, Hunain A. effectively oversees a team of Customer Support Associates, emphasizing performance enhancement and task management. Previous roles include Product Specialist at Loblaw Companies Limited, where responsibilities encompassed online order fulfillment and customer dispute resolution, and Technical Support Advisor at 24-7 Intouch. Earlier positions in quality assurance at TPL Corp Ltd. and TPL Trakker Ltd. involved the design and implementation of operational procedures and training programs. With a foundation in IT support at PTCL and a background in research, complemented by formal education in Commerce and Networking, Hunain A. showcases a commitment to continuous improvement and customer satisfaction.