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Suhani Lalwani is a seasoned professional in the field of technical support and solutions engineering, currently serving as Senior Manager of Solutions Engineering at MoEngage since October 2022. Prior to this role, Suhani held the position of Manager for Technical Support at Twilio from July 2021 to September 2022. Suhani's extensive experience at Adobe spanned over seven years, during which various managerial and technical support roles were fulfilled. Earlier career steps included positions as Subject Matter Expert and Technical Support Associate at HCL Technologies. Suhani holds a Post Graduate Diploma in Management with a focus on Operations Management and Supervision from the Institute of Management Technology, Ghaziabad, and a bachelor's degree from the Global Institute of Technology, Jaipur.