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Jamie M. is an experienced IT professional currently serving as a Service Delivery Engineer at Modern Networks since February 2021, specializing in the setup and installation of desktops and laptops, client support, and Office 365 tenant creation. Previously, Jamie held positions as a Service Desk Analyst and First Line Support at Tconsult Technologies Limited, providing remote and onsite customer assistance. Additionally, Jamie delivered local newspapers for Local World Media and participated in a team-building program with the National Citizen Service Trust, which included fundraising efforts for mental health awareness. Jamie's educational background includes Level 4 and Level 3 IT Apprenticeships, along with foundational education from Kempston Academy.