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Marion Walleston has extensive experience in Customer Service, starting from being a Crew Member at Dunkin Donuts to becoming a Customer Service Manager at Modern Matter. Marion has effectively managed teams, set and maintained SLAs and KPIs, developed internal and external resources, responded to customer and partner requests, monitored trends, and fostered collaboration within departments. Marion's dedication to improving the customer experience and leading teams to achieve quality and performance metrics is evident throughout their professional journey.