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Adi Syamsurizal has a diverse work experience in the customer service and aftersales support field. adi has held various roles at Modena, starting in 1999 as a Technician at Sony Electronics. adi then moved on to LG Electronics, where they worked as a Technical Support Staff from 2003 to 2006. Adi then joined Electronic Solutions as an Aftersales Assistant Manager from 2006 to 2007. adi returned to Modena in 2007 and served as the Technical Support Section Head until 2010. After that, they became the Parts Center Management Department Head at Modena from 2010 to 2016. Currently, Adi is working as the Customer Service and Aftersales Support Department Head at Modena, where they are responsible for creating strategies, improving after-sales service operations, managing KPIs, maintaining customer satisfaction, and collaborating with other departments.

Adi Syamsurizal completed their Bachelor of Management degree in Management Operations at Universitas Pancasila. The specific start and end years of their education are not provided.