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Janine Ricciardelli is an experienced Customer Success Manager at Modal, with a career spanning over two decades in customer service and account management within the automotive industry. Prior roles include positions such as Vehicle Exchange Coordinator at Lithia Motors, Inc., Performance Manager at AutoAlert, and Client Success Manager at TrueCar, Inc., where Janine developed training programs and consulted with clients to understand their business objectives. Earlier experience at CDK Global and ADP involved fostering business relationships, managing accounts, and providing technical support to enhance customer retention and satisfaction. Janine holds a Bachelor's Degree in Business Administration and Management from Marymount Manhattan College.