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Jeff Wucher has been working in the customer experience and patient experience fields since 2013. Jeff began their career as a Development Intern at CMT and Happy Madison in 2013. In 2014, they took on a role as Counter Staff at City Bakery Brands. In 2018, they started working at Simple Health as a Patient Experience Manager, Patient Experience Lead, and Patient Experience Specialist. Most recently, they began working as a Customer Experience Specialist at Mockingbird in 2021.

Jeff Wucher obtained a Bachelor's degree in Radio and Television from the S.I. Newhouse School of Public Communications at Syracuse University between 2010 and 2014. Jeff also obtained a Bachelor of Science (BS) in Television, Radio, Film from Syracuse University between 2010 and 2014.