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Marissa Nicholson is an experienced operations and customer success professional currently serving as the Senior Operations and Customer Success Manager at Mocha Payments since March 2024. Prior to this role, Marissa held multiple positions at Roofstock, including Senior Manager and Manager in Customer Success, where responsibilities involved enhancing customer retention, managing escalations, onboarding vendors, and fostering B2B relationships. Marissa's career at Roofstock also included generating substantial client engagement as a Seller Account Manager and contributing to the startup's growth as a Client Success Representative. Earlier experience includes roles at the Academy of Art University and Jill's List, along with a co-op position at Weber Shandwick. Marissa holds a Bachelor of Arts degree in Communications and Media Production from Northeastern University.