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Charlotte Allen has a comprehensive work history in the customer support and player services field. Their most recent position was as a Tech Ops / Player Support at MobilityWare, where they responded to player inquiries and updated FAQs and Confluence pages. Prior to this, they worked as a Tier II Customer Support at Glu Mobile, overseeing weekend operations and providing performance goals for Tier I Support. Charlotte also helped onboard and train new employees. Before that, Charlotte was a Customer Service Representative & Community Manager at Gaea Mobile, where they responded to player inquiries through Zendesk and engaged with the player community through social media. Charlotte also worked as a PX Agent & Community Manager at Kabam, responding to player inquiries and interacting with the player community through forums and social media. Lastly, Charlotte was a Customer Service Representative at Game Circus LLC, where they responded to player inquiries through email and Desk, conducted A/B testing on iOS/Android, and worked closely with developers to resolve in-game issues.

Charlotte Allen attended Denton High School, but no information is provided regarding the start or end years of their education or any degree or field of study they pursued.