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Francis Miranda is a seasoned technical support professional with extensive experience in managing customer relationships and providing advanced technical assistance. Currently serving as a Technical Customer Support Manager at Community Brands since September 2021, Francis has also held the role of Technical Support Engineer at MobileCause since March 2019. Previous experience includes a Software Support Engineer position at Micro Focus from December 2011 to July 2018, where Francis was involved in complex product installations and customer issue resolution. Earlier, as a Technical Support Specialist at Advanced Publishing Technology from February 2004 to June 2009, Francis provided remote support and trained users while managing client databases. Proven skills include effective communication, problem-solving, and collaboration within global teams to enhance customer satisfaction.