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Matthew M. has three years of experience working in the customer service and IT industries. In 2018, they began working as a Customer Success Manager, Team Leader, and Endpoint Support Specialist at Mobile Mentor. Prior to this, in 2017, they were a Mobile Application Developer at Business Mechanix. Theirfirst job was in 2013 as an Office Assistant at Katikati Medical Centre.

Matthew M. obtained a Bachelor's degree in Computer and Information Sciences, General from Auckland University of Technology between 2015 and 2017. In December 2020, they obtained the Microsoft 365 Certified: Modern Desktop Administrator Associate certification from Microsoft. Matthew also obtained the ITIL 4® Foundation Course certification from Auldhouse in August 2022.