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James Kim is a Senior Support Engineer at Mobile Integration WorkGroup, Inc., with extensive experience in supporting and troubleshooting IT systems, including server and network issues. Prior to this role, James served as a Quality Assurance Manager at BTI Solutions, Inc., where responsibilities included leading project teams and managing technical project implementation. James also worked as a Quality Assurance Tech II at Amazon, focusing on use case identification and technology testing for Amazon Books, and previously as a QA Engineer at Samsung Electronics America, performing testing and quality assurance for mobile devices. James's foundational experience includes military training with Army ROTC, emphasizing leadership and teamwork skills. James holds a Bachelor's Degree in Economics and History from the University of Washington.